Shipping & Returns

Shipping: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Returns: If you would like to return your rug, please return via FedEx or UPS within 3 days of receiving in original packaging. No returns will be accepted after that. Buyer will be responsible for return shipping. Once the rug is returned, you will be issued a refund. We will make you a top priority to find you a quick replacement if you are interested

All non-staged rugs are photographed without a filter in natural light in order to accurately represent the truest color and texture in our rugs. Please contact us if you wish to see any additional photos or videos so you can better assess our rugs before your purchase. 

All rugs will slightly vary in color depending on how the light hits the rug and the surroundings of the space, like wall color and furniture.

Given the nature of our rugs, dimensions may vary up to one-inch in length and width, they are all hand-made and not one is perfect. In addition, there may be areas of wear, due to the age of the rug, this is not considered a defect. This is what makes each rug so special.

We are happy to provide as many photos and videos of our vintage and antique products necessary for you to feel confident in your purchase! Please reach out to info@natalyainteriors.com to request more information or Use the Live chat feature on the bottom right!